Service Writers answer questions from customers and service providers. They use their expert knowledge to understand the client’s problems and explain their needs to staff for satisfactory service delivery. Service Writers also schedule appointments, process orders, monitor delivery and handle customer complaints. It’s an important job, and if mishandled, it can have serious consequences for your dealership, including fewer customers and lower income. On the flipside, a great Service Writer can drastically improve your dealership’s customer relations and overall profitability. A service writer that works for a dealership will typically be paid an annual salary commensurate with their experience and the size of the dealership. If you they work independently, they will be paid for each successful engagement they broker. A service writer is a type of customer service representative responsible for product management or service delivery. For service writers in the automotive industry, duties might involve scheduling a mechanic to work on vehicles, collecting customer information, and logging the process of a repair for billing purposes.

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