Etiquette is respect, good manners and good behaviour. It is not just each of these things, but it is all of these things rolled into one. Professional etiquette is an unwritten code of conduct regarding the interactions among the members in a business setting. When proper etiquette is used, all involved are able to feel more comfortable and things tend to flow more smoothly. Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serve as a productive place. People feel better about their jobs when they feel respected and that translates into better customer relationships as well. Etiquette is a set of societal rules that acts as a catalyst for positive human interactions. On the other hand, manners are behaviours that reflect a person’s attitude. It is good manners to follow proper etiquette. For example, etiquette may dictate the rules of talking to someone. The keyword is about presenting yourself with polish and professionalism that demonstrates you can be trusted and taken seriously.

Shikha Bharti

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