A Technical Support Engineer is generally hired by a company to oversee and maintain their computer hardware and software systems. Their skills assist the company in resolving technical issues concerning customer's accounts or company software infrastructure. A Technical Support Engineer will also support computer software integration by diagnosing and troubleshooting common problems. Technical support engineers provide troubleshooting and tech support services to a wide range of internal and external clients across many industries, including telecom, healthcare, and financial services. Just about every large company has its own IT department, and the main function of that department is to provide tech support. Medium- and large-size companies often separate their technical support into two areas: • Those engineers that help internal departments and employees. • The representatives that are client-facing, talking with customers who have called in or started a live chat seeking help.

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