Key holders are administrative personnel who are tasked with opening and closing a store and performing various administrative duties. Their primary responsibilities include assisting with customer service, ensuring that the store is clean and organised and managing the alarm system. Key holders are retail employees who have some managerial responsibilities—often they are managers in training. They are responsible for such things as opening and closing the store and delegating opening and closing tasks to associates. Key holders work in industries that have brick-and-mortar retail locations. As a key holder, you are responsible for opening and closing a store, but usually have additional responsibilities. A key holder is a generally a supervisor or a manager, trusted to lock the store at night, perform cash drops, and open the store when other management is not available.

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