A Hostess, or Greeter, is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls. They should Welcome guests in a warm and friendly manner, Seats guests and manage the seating chart, Monitors restaurant activity to determine seating and dining flow, Responds to guest inquiries and requests in a timely, friendly, and efficient manner. The job is fairly straightforward. But there are a few tricks of the trade that I had no idea about until I dove into the restaurant business. A great host or hostess must be well-spoken and polite at all times. Whether they are talking to customers in person or taking reservations over the phone, a great host or hostess will speak clearly and collectedly, never rushing their conversations or showing any signs that can imply rudeness.

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