The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. Customer care executives analyse customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyse the communication cycle between their staff and customers using client relationship management software. BPO stands for “business process outsourcing” and refers to the contracting out of any non-primary business activities and functions to third-party providers. When a company enlists a BPO, it gains a process, its underlying technologies, and, usually, IT support staff as well.

Multiple Contributors

4K resources

0

0

0

Like