The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. A Customer Service Manager is responsible for ensuring the satisfaction of customers at all times. Creating a reliable customer loyalty program. Setting customer service goals for team members and helping them reach those goals. Interacting with customers and handling customer queries and complaints in a timely manner. What qualities make an outstanding service manager? Just a few: technical ability, people skills, leadership skills, empathy, a positive attitude, a willingness to serve, multi-tasking and organizational skills, ability to delegate, vision, and the ability to see the big picture. Supervisors should be compassionate and approachable; there needs to be a relationship of respect and trust between the supervisor and his or her staff. Be organised: a supervisor must possess the ability to problem solve and manage time pressures calmly.

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