A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization. Customer service coordinators maintain the positive image, brand, and reputation of the organization. To be successful as a customer service coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the organization. You should motivate your team and offer incentives for positive customer feedback. An exceptional customer service coordinator will possess outstanding product knowledge and instil this value in the team in order to achieve success. Service Coordinators plan and coordinate the delivery of an organisation’s services. They build and maintain relationships with customers, working to continuously improve the level of service by ensuring that customer requirements and organisational service targets are met.

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