A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. As a service associate, you work with customers in a variety of settings. A service associate identifies and solves customer inquiries and problems. You interact with customers or end users to process orders, offer assistance with complaints, or provide information on the company.

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