Crew leaders are employed by restaurants and fast-food chains to supervise and train crew members as well as address customer complaints. They ensure that crew members are well educated on proper food handling procedures and that customers are pleased with food quality and customer service. The crew leader’s responsibilities include recruiting suitable crew members, establishing protocols to prevent food and supply wastages, and arranging replacements for crew members who are unwell or have taken time off. You should also ensure that dining tables are properly cleaned and set according to restaurant standards. To be successful as a crew leader, you should demonstrate strong leadership and management skills and enforce compliance with food health and safety regulations. Ultimately, an exceptional Crew Leader should be able to handle stressful situations and achieve excellent customer service.

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