A counsellor is a qualified individual who work in confidential settings with individuals to help them manage and overcome mental and emotional issues. Their duties include listening to patients, developing treatment plans, and creating coping strategies. They work in mental health facilities, hospitals, and schools. A mature attitude and relevant experience are considered to be important for the job. Counsellors listen to, empathise with, encourage and help to empower individuals. The nature of problems encountered varies according to the setting and could include depression, anxiety, the need to manage harmful emotions and behaviours, or difficulties with coping with traumatic experience and events. Counsellors may work with clients with mild to moderate mental health problems or drug-related problems, or with people who need support because of genetic disorders or diseases such as cancer. Counsellors do not advise their clients, but seek to help them to understand themselves better and find their own ways to cope or to resolve problems.

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