The client services manager is the most widely known role among those. A client services team acts as a liaison between a company and its customers. They are the face of the organization for the customers to interact with. They are responsible for enhancing the productivity of this team. Client managers serve as liaisons between a company and its clients, ensuring excellent customer service and client satisfaction. They also manage client relationships, develop account plans, and deliver proposals. What makes a good client services manager? Listening skills, to understand exactly what customers require. Problem-solving skills. Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations. Motivational skills and an ability to supervise and lead a team of customer service assistants. Aspiring client relationship managers typically need a bachelor’s degree in communications, business, English, or public relations and 2-5 years of experience is often required. Certification isn’t required, but is voluntarily available through professional organizations.

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