Case Manager is a collaborative process of assessing, planning, facilitating, care coordination, evaluating, and advocating for options and services to meet an individual's and family's comprehensive health needs through communication and available resources in order to promote patient safety, quality of care, and cost-effective outcomes. Case management promotes client wellbeing and autonomy through advocacy, communication, education, service resource discovery, and service facilitation. The case manager assists in the identification of relevant providers and facilities along the continuum of services, while ensuring that available resources are used in a timely and cost-effective way to get the most value for both the client and the reimbursement source. Case manager services are ideally provided in an environment that encourages direct communication between the case manager, the client, and relevant support employees in order to maximise the outcome for all parties involved.

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