Bilingual Customer Service Representatives provide customer service in English and a foreign language. Essential duties listed on a Bilingual Customer Service Representative resume sample are taking phone calls, answering to customer inquiries, translating documents, solving customer issues, and reporting to managers. Employers require a minimum of a high school diploma or its equivalent, with prior experience in a related role. Applicants must be proficient in two languages (English and any foreign language) professionally. You must also possess customer service, communication, attention to detail, computer, and listening skills. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

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