Did you know that empathy is the bedrock of intimacy and close connection, and its absence can make relationships remain emotionally shallow! Empathy, nowadays is one of the most important soft skills one can have as an employee. To start with, empathy is “largely understood as the ability to understand another’s pain, and to consider the complexity of issues behind another person’s perspective.” It is a key element of Emotional Intelligence, the link between self and others, because it is how we as individuals understand what others are experiencing as if we were feeling it ourselves. Being able to see another person’s motives and actions from their point of view is crucial to an organization’s overall success. Empathy leads to an opening of new ideas, and ways to solve problems. Improved morale and confidence are two benefits of practising empathy at work. Practising empathy at work exemplifies that you care for and respect your fellow colleagues rather than just going through the day-to-day work motions.

Suriya Stephen

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