A Department Manager works to ensure a positive experience for the customer by overseeing all aspects of their experience interacting with the company. They assist with the execution of daily operations through staff training, supervision and team building. Department managers are responsible for overseeing all the functions of a particular business unit, such as sales or marketing, within an organisation. Department managers oversee the functioning and productivity of a company division. Their primary responsibilities include recruiting and dismissing staff, establishing and working towards strategic departmental goals and managing a departmental budget. A supervisor is well educated on the policies and expectations of the company and is usually promoted from within or has prior relevant experience. Department Manager are required to have a high school education or GED. Many have advanced degrees in management or a related field.

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