Emerging technologies are accelerating digital transformation requiring business and process development and a forward looking governance. Business technology is a strategy for organising and coordinating technology management across the entire enterprise. It is a set of management practices, tools, organisational structures and technology governance designed to ensure that the use of technology is optimised across the enterprise with the overarching aim of satisfying customer needs and expectations. The technology backbone of business consists of all information technology systems and processes that support the running of the businesses’ operations through the management of end user services, enterprise and business applications. Improving interaction with the customer and the technology centres around the customer experience. All information systems used for managing, operating and monitoring automation systems and other shop floor systems are included in operation technology. Product technology, business process technology and customer interfacing technology are some of the business technologies.

Gokul JL

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