Barriers to Empowering Employees include Incongruent Organization Culture, Rigid Control Systems and Inadequate Delegation of Authority. Employee empowerment is giving employees the power and authority to make decisions necessary to satisfy customers in the completion of their own work without waiting for the management approval. Empowerment succeeds when the culture of the organiza­tion is open and receptive to change. An organization’s culture is largely created through the philosophies of senior managers and their leadership traits and behaviours. Many organizations design control systems on the premise that ‘people cannot be relied upon even for minor matters’. Such control systems reduce employees to noth­ing but cogs-in-the-wheel. This leads to creation of a monotonous work environment in which employees with initiative are forced to stifle their leadership qualities, curb emergence of creative ideas, and to conform to the diktats of the organization.

Abhijith S

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